Cancellation and Refund Policy

1. Introduction

Thank you for using ERP Billing. This Cancellation and Refund Policy outlines the terms and conditions regarding the cancellation of services and refunds for our ERP system. By using the System, you agree to the terms outlined in this policy.

2. Cancellation Policy

You may cancel your subscription or service at any time. To cancel, please follow these steps:

• Log in to your account on the System.
• Navigate to the account settings or subscription management section.
• Select the option to cancel your subscription or service.
• Follow the prompts to confirm the cancellation.

Once you have completed the cancellation process, your access to the System will continue until the end of the current billing period, unless otherwise specified. No further charges will be incurred after the end of the billing period.

3. Refund Policy

Refunds are handled as follows:

• Annual Subscriptions: If you cancel your annual subscription within the first 7 days, you are eligible for a full refund. For cancellations after 7 days, a pro-rated refund will be issued based on the unused portion of the subscription period.

4. Requesting a Refund

To request a refund, please contact our support team with the following information:

• Your account details and contact information.
• The reason for the refund request.
• The date of the original transaction or purchase.

Our support team will review your request and respond within 5 business days. Approved refunds will be processed to the original payment method used for the purchase.